SMS Privacy Policy

1. Overview

This SMS Privacy Policy explains how shop.solartraining.au (“we”, “us”, “our”) collects, uses, stores and protects your mobile phone number and related personal information when you opt in to receive SMS (text message) communications from us.

This policy operates in conjunction with our general Privacy Policy.

2. What Information We Collect

When you opt in to receive SMS communications, we may collect:

  • Your name
  • Your mobile phone number
  • Your order details
  • Your course registration details
  • Your communication preferences
  • Records of SMS messages sent and received

We do not collect sensitive information via SMS unless required for a specific transaction and with your consent.

3. How We Collect Your Information

We collect your mobile number when you:

  • Purchase a product or training course
  • Register for a webinar or event
  • Create an account on shop.solartraining.au
  • Complete a checkout form
  • Explicitly opt in to receive SMS notifications

We only send SMS messages where:

  • You have provided consent, and
  • The message is relevant to your purchase, enrolment or expressed interest

4. Why We Use SMS

We may use SMS to:

  • Confirm course registrations
  • Send order confirmations and receipts
  • Provide reminders for live online training
  • Send important updates about purchased courses
  • Notify you of changes to event schedules
  • Provide limited promotional offers related to solar training

We do not use SMS for unrelated third-party marketing.

5. Consent and Opt-Out

We comply with the Spam Act 2003 (Cth).

You will only receive SMS marketing messages if you have opted in.

You may opt out at any time by:

  • Replying “STOP” to any SMS
  • Contacting us directly via our website
  • Updating your account preferences

Opt-out requests are processed promptly.

6. Third-Party Service Providers

We may use reputable SMS gateway providers to send messages on our behalf.

These providers may store:

  • Your mobile number
  • Message delivery status
  • Message history

We ensure providers are required to:

  • Protect your information
  • Use it only for authorised purposes
  • Comply with Australian privacy obligations

We do not sell or rent your mobile number to third parties.

7. Data Security

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Unauthorised disclosure

However, no electronic transmission is completely secure.

8. Data Retention

We retain SMS records only as long as reasonably required for:

  • Business records
  • Legal compliance
  • Dispute resolution

9. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction if the information is inaccurate.

Requests can be made via the contact details below.

10. Contact Details

For privacy enquiries, including SMS-related matters, contact:

Solar Training Australia
Website: https://shop.solartraining.au
Email: privacy@solartraining.au

11. Changes to This Policy

We may update this SMS Privacy Policy from time to time. The updated version will be published on shop.solartraining.au with the revised date.

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